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Customer Service Agent / Passenger Ground Handling

Available dates

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Course duration

6 weeks

Venue

Alt Academy

Costs

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Customer Service Agent / Passenger Ground Handling

On completion of the Customer Service agent / Passenger Ground Handling course, you will be eligible to apply for ground positions within the Aviation industry. These areas include; Meet and Greets, Check-in, Boarding, Arrivals and Reservations. The certificate is recognised, as we provide you with updated and current aviation procedures and knowledge. Although there is no guarantee of employment, your chances are increased as handling agents often prefer employing staff members who have airline knowledge. Our Training modules include Aviation General, Codes and Abbreviations, Airline Terminology, Travel Documentation, Baggage Handling, Airport Environment – Handling Hazards and Risks as well as Basic Ticketing Aviation Medicine, HIV & AIDS and Handling of passengers with special needs Dangerous Goods Security Awareness Interviewing Skills Customer Resource Management, Conflict Management and Culture Diversity Entry requirements Minimum age 17 years Proficient in English Minimum Grade 12 or NQF level 4 (A requirement by airlines when recruiting, however not a requirement by Alt. Cabin Crew should you wish to do this course

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Flight Instructor Team

The team
With over 70 years of airline experience, our specialised team can provide you with world renowned quality training ranging from ground training facilitators to flight instructors.
Our training team is led by Captain Glen Warden and Captain Paul Dore who ensure that a seamless and professional training experience is provided to all our clients. Together they lead a dynamic team of highly trained instructors who are all active pilots at the forefront of airline operations.

Our Team of Fight Instructors boasts more than:

60 000 Hours on Boeing 737’s

10 000 Hours of flight training on modern narrow bodied aircraft

70 Years of Airline experience

Captain Paul Dore

External Training Manager
In an industry where hours matter, Paul Dore has more than put in his time. Over the years he has accumulated 18 000 accident-free hours of which 7 000 were on helicopters and 6 000 are as a flight instructor. Aside from experience, Paul has an innate instinct for flight and training that we have come to rely on at Alt. Pilot Training.
Paul has been involved in the Aviation industry since 1975. After starting in the military – a tough and thorough training ground – he progressed through Corporate Aviation industry to the Airlines. He has been actively involved with flying training since 1980 on both fixed wing aircraft and helicopters. He attained Designated Examiner status with the SACAA in 1992.

Captain Glen Warden

Manager of Commercial Operations
Captain Glen Warden, Manager of Commercial Operations, understands first-hand the demands of a career in aviation. In an industry that is high-octane and where the stakes are high, he brings a lifetime of experience, savvy and innovative solutions to the team at Alt. Pilot Training.
Glen has been in the industry for over 40 years, with over 30 years as advanced instructor both in the South African Air Force, and the civilian aviation sector. Having studied at Universities of Stellenbosch Business School, Newport (California), Dallas Fort Worth, he has wide commercial business experience in providing innovative, value-add training solutions.

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